Terms And Conditions: Laser Repair 911 is a nationwide service company our technicians are certified. We have over 75 technicians in every state and we are a mobile service company and accept no carry ins or ship ins, we come to your home or office. We accept most major credit cards Master Card, Visa, American Express please fill out form and fax it in to 1.800.566.4717 start the dispatch process. Once we receive this form back we will dispatch the technician to the desired location, dispatching will sometimes send parts overnight by Fed Ex to service location before the technician arrives this is based on the problem description, and we only charge for what the technician uses from this shipment. Part's cost will be added to the bill and not pre quoted. Note: Because of the diagnostic process to inspect and diagnose printer problems parts replacement are very necessary to troubleshoot issues with the printers functionality (no parts estimate will be given prior to installation) also overnight freight charges shipping and handling will also be added to the bill . All of our work is guaranteed for 30 days for same problem failure. There are no refunds, no cancellations, no partial credits for scheduled service visits. There is a 45% Re stocking fee for parts order cancellations plus any hourly labor fees and travel to uninstall parts.